Refund Policy
1. Scope
This policy governs refunds on Namup's paid subscriptions and the cancellation of those subscriptions. The merchant of record for those subscriptions, meaning the party that sells them, is Stripe; Namup, LLC operates the service. It covers both plans offered, the monthly subscription and the annual subscription. The trial month takes no payment, so it produces no refund.
2. The 14-day right of withdrawal
You have 14 days to withdraw, counted from the day you subscribe. Within those 14 days your payment is refunded in full, with no reason to give. Namup does not ask you to waive that right in order to start using the service immediately, and deducts nothing from the refund for the days you have already used. Withdrawal ends the subscription on the day you ask for it.
3. Automatic renewal
The subscription renews automatically at the end of each period, at the price then in force, until you cancel it. If a renewal has been charged and you did not want it, write to us within 14 days of the charge: that renewal is refunded in full and the subscription ends.
4. Beyond those two periods
Once the periods in sections 2 and 3 have passed, the period already paid for is not refunded, on the monthly subscription and on the annual subscription alike. You keep access until that period ends, and no further charge is taken once the subscription is cancelled.
5. Duplicate charges and billing errors
Three cases are refunded in full, with no time limit, as soon as either of us finds them: a duplicate charge, a charge taken after cancellation, and an amount charged that differs from the price shown.
6. How to request a refund
Write to hello@namup.net from your account's email address, stating the plan you subscribed to and the date of the charge. Your request is confirmed within 2 business days. The refund is issued by Stripe to the original payment method, and reaches your statement within 5 to 10 business days depending on your bank. Requests are also received by the support service of Link, the name under which Stripe makes the sale. To close a disagreement over a payment, Stripe may issue the refund on its own initiative, within 60 days of the charge.
7. How to cancel it yourself
You cancel through the route that matches how you subscribed. A subscription taken out through the site is cancelled through the site, from the subscription settings screen in Namup opened from a browser at namup.net, or from your Link account; that control is not offered in the installed phone app. A subscription taken out inside the app through an in-app purchase is cancelled in the subscription settings of the store that took the payment, the App Store or Google Play; Namup can neither cancel nor refund it in that store's place, and the store's own terms apply. No further step is required. Cancellation takes effect at the close of the current period, without penalty. Your access remains open until that date, and we take no further payment. Cancellation does not delete your account or your data; deleting the account is a separate operation, set out in the Privacy Policy. Your payment method and your invoices are administered in the management space hosted by Stripe, reached from the same screen.
8. Disputing the payment with your bank
You can dispute the payment with your bank. The review then belongs to your bank and to the card network, and it runs for several weeks. A refund requested at hello@namup.net follows the times in section 6.